OK. After chatting people up about their systems, strategies and plans, what's left? Their thinking, their habits and their behaviors. Chief among the things I'm seeing with biz owners and execs is resistance.
We're finding that resistance can be on one of two types: conscious ("I ain't gonna...you can't make me") and the unconscious ("Whaddya mean I'm not with the program?") We spend lots of time dealing with the overt conscious resisters, but is there more?
Kurt Lewin's Model of Change:
- Unfreeze: old systems comes back to conscious awareness and there's a commitment to change. Before trying to change the system, strategies or desired results, the behavior of the people in the company is "invisible."
- Move: create and apply the new systems, strategies and plans. Here, it will take a concerted act of will coupled with supports to help people make the changes needed.
- Re-Freeze: lock in new behaviors such that they become automatic
While you're changing, there are several types of resistance mindsets (Carol O'Connor)
- Survivor (Covert/Unconscious): unaware that they're out of sync. Think they're operating from the new system
- Zombie (Overt/Unconscious): seem unable to change and don't see their behaviors as resistance
- Saboteur (Covert/Conscious): pretend to support the change, but inwardly hope the change will go away
- Protector (Overt/Conscious): believe their refusal will help the company
Question: Which stage of change are you in in your business? Which resistance mindset are you in?
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